Pest control

All treatments are currently being carried out by our Pest Control Team. This includes treatments for bed bugs, cockroaches and insects.

 

Pests can spread diseases, spoil food, damage property and harm businesses. Read what we do and what to expect from us on our pest control services page.

Book a pest control visit

Check that we treat the pest you have problems with, if we do then you can book a visit online.

Book a pest control visit by using our online booking form. 

To use the form, you'll be asked to sign in to your My Account. If you don’t have one, you will be asked to create one. 

The charges for these services may be reduced by 50% for domestic occupiers who are in receipt of 85% or more Council Tax benefit.

Before your visit

You'll need to check that we treat the pest you have problems with, and if you need to carry out any actions before and after our pest control visit. 

Neighbour pest nuisance

If you are experiencing a pest nuisance emanating from neighbouring properties and/or land please fill out a report online and the Environmental Health Team shall respond to you within five working days.

 

Please find below a list of pests we treat and a factsheet on each.

 

Charges

Charges for residential and commercial treatments for 2024/25

If you live in council accommodation and require treatment for any of the below pests contact your Housing Officer to arrange a visit from us.

These costs are per household. If you are booking for a property which is split in to flats or rooms these will need to be charged and booked individually

Type of pest control treatment

Price

Rat treatment in residential premises

£170

Mice treatment in residential premises

£170

Rodent (mice & rats) treatment in commercial premises

  • officers have authority to make a higher charge for larger premises or to enter into annual service agreements
  • 50% reduction does not apply to commercial properties

Starting from £245 + VAT

Wasp treatment  - first nest*

 £81

Bedbug treatment (up to three rooms only)

Each additional room

£291

£40 per room

Cockroach treatment 

  • officers have authority to make a higher charge for larger premises or to enter into annual service agreements

£209

Pharaoh ant treatment 

  • officers have authority to make a higher charge for larger premises or to enter into annual service agreements

£237

Garden/black ant treatment

£130

Flea treatment

£180

 

Additional charges may be charged following a survey.

If the treatment is carried out correctly but it fails, there will be no charge for a repeat visit made within 4 weeks following the initial treatment.

'Proofing' is the technical term for any structural maintenance work which you may have to carry out on your house to deny access to rodents (rats and mice). We do not carry out rodent-proofing as part of the treatment service.

*Our wasp treatment service runs from 1 June to 31 October every year.

The British Pest Control Association also has advice and support for pest problems that we do not treat.

If you find a dead animal in your garden you can double-bag the animal and put it on the boundary of your property. Call our Customer Contact Centre to arrange for collection on 020 8554 5000.

View more information about dead, stray and lost animals.

For injured animals - please try Royal Society for the Prevention of Cruelty to Animals(RSPCA)