Contact us

Telephone enquiries

Our call centre can get very busy, and we are asking you to help us by only contacting us if you have an urgent query. We want to prioritise helping our more vulnerable customers.

If you can use our website to contact us or report, this will enable us to support those who can’t use other channels available to them.

You can contact us via our online contact form. We will get back to you with the support you need. 

 

Changes to the Customer Contact Centre at Lynton House

If you wish to speak with us, please call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information.

We do receive a high number of calls and regrettably customers may experience a delay in their call being answered. Alternatively you can contact us via our online contact form and we will get back to you.

You can also visit our Engagement Hubs and access various support you need in your local community. 

You can call us between 8am to 6pm Monday to Friday.

Telephone appointments will be scheduled between 9am to 4pm as per opening times. Calls outside of these hours including weekends will be answered by our out of hours service.  

Our Face to face service at Lynton House is available by pre-booked appointment only. 

We will only see customers with an immediate emergency.

If you require these services please call using the relevant contact details:

Customer services: 020 8554 5000

  • Housing 020 8708 4002 – open Monday to Friday, 9am to 4.45pm
  • Council tax 020 8708 5670 – open Monday to Friday, 8:30am to 5pm
  • Benefits 020 8708 5690 – open Monday to Friday, 8:30am to 5pm
  • Adult Social Service 020 8708 7333 – open Monday to Sunday, 9am to 5pm
  • Children’s Services 020 8708 3885 – open Monday to Friday, 9am to 5pm
  • Other Enquiries 020 8554 5000 – open Monday to Friday, 8am to 6pm

Online services 

Did you know you can report a problem, book an appointment, apply and pay through our website at a time that suits you. Sometimes this might be quicker and easier for you to let us know about a problem.

If you are having difficulties finding any information or would like to contact us about any of our services please complete our online form and we will get back to you with an answer as soon as we can.

Contact us form

Want to make a compliment or complaint about our services? Visit our have your say page. 

Report it  Pay for it   Apply for it  Book it

If you want to call us

You can call our customer service advisors on 020 8554 5000 who will be able to help you with your enquiry or direct you to where you can access more information. We are open Monday to Friday from 8am to 6pm. 

If you need Text Relay Services you should dial 18001 before this number to access the text relay service.

Direct services

To make a payment – 24 hour automated payment line 020 8708 4708

Please check our opening hours during Christmas and New Year

Council Tax enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5670

Council Tax reduction (formerly Council Tax Benefit) – open between 8.30am to 5pm Monday to Friday - 020 8708 5690

Blue Badge application and enquiries - 020 7520 7205

Housing Benefit enquiries – open between 8.30am to 5pm Monday to Friday - 020 8708 5690

Housing advice and options – open 9am to 4.45pm Monday to Friday – 020 8708 4002/4003

Planning Enquiries – open between 9am to 5pm Monday to Friday - 0208 708 2884

Planning and pre-application payments -  0208 708 4708 (this is an automated payment service available 24/7. You will be presented with a list of payment options - please press 9 for planning)

Building Control payments and enquiries - open between 8:30am and 10:30am Monday to Friday - 020 8708 2529. After 10.30 you can email Building Control alternatively our customer services advisor will take your details and the nature of your query and pass this over to the Building Control team.

Are you worried about a vulnerable child? You can call our Child protection services between 9am and 5pm on 020 8708 3885 

Are you worried about a vulnerable adult? You can call our Adult first contact team between 9am and 5pm on 020 8708 7333

Emergency out of office hours enquiries

For emergency out of hours please call 020 8554 5000

Out of hours emergency calls:

  • antisocial behaviour
  • registrars
  • dangerous structures
  • Lifeline

If you are worried about a vulnerable child you can call child protection emergencies out of hours call 020 8708 5897. 

 

Contact us using British Sign Language (BSL)

If you are a British Sign Language (BSL) user, you can contact us using the InterpretersLive! service, provided by Sign Solutions.

Contact us using a BSL interpreter

When you can contact us 

The video call service is available for:

  • General enquiries - Monday to Friday 8am to 6pm
  • Housing benefits and council tax - Monday to Friday 8.30am to 4pm
  • Emergency out of hours - every day 8am to 8pm (outside of these hours you can text 07800 140 749)

How to use BSL video interpretation?

The BSL video InterpretersLive! service will connect you to a video BSL Interpreter.

  1. Go to InterpretersLive!
  2. Enter your name (this is optional) and select which Redbridge service you want to contact
  3. You will then be connected to a video BSL Interpreter

Read the InterpretersLive! privacy statement

Visit us

Redbridge Customer Centre

Lynton House 
255 - 259 High Road
Ilford
IG1 1NY

Day 

Time
Monday  9am to 4pm
Tuesday  9am to 4pm
Wednesday  9am to 4pm 
Thursday 9am to 4pm
Friday  9am to 4pm
Saturday Closed
Sunday  Closed
Bank Holidays and Public Holidays Closed

 

Accessibility

Should you be asked to attend an appointment, disabled access is available at the main entrance.

Facilities include:

  • hearing loop
  • digital support
  • easy read
  • larger rooms available for wheelchair access

Our website has an accessibility tool called 'Recite Me' which allows you to change the language, font size and style and magnify our website content. You can access this by clicking the accessibility button in the top right-hand corner of the page. 

Write to us

Lynton House
255 - 259 High Road
Ilford
IG1 1NY

Press office

The Redbridge Press Office deals with all media enquiries to the Council.

If you’re a journalist with a media enquiry, email pressoffice@redbridge.gov.uk

You can challenge a parking ticket or other Penalty Charge Notice (PCN) if you think it's wrong. 

Visit our Report it page to report a problem to us. 

Have your say

Visit our Have your say webpage to make a compliment or compliant about our services, give feedback and view our consultations.