Ask us for homeless help
We can help you if:
- you’re homeless
- you need somewhere safe to stay
- you’re facing eviction from your home
- you're struggling to pay your rent
Our priority is to help you stay in your current home if it's safe to do so.
If it’s not safe for you to stay in your home
Call 0208 708 4002. You will get an emergency appointment, usually on the same day.
Find out about support for domestic abuse and sexual violence
Check you can apply for homeless help
Anyone who finds themselves homeless or at risk of homelessness can ask us for help.
It’s important that you ask for help as soon as you can. You should not wait to become homeless before asking for help.
The level of help we can offer depends on your individual circumstances. If you’re subject to immigration control the help that’s offered may be limited to advice and information.
Contact us for help
You’ll need to complete our online form before you contact us.
If you are homeless and have nowhere to stay tonight, call 0208 708 4002.
When you contact us, we’ll ask you some questions, so we can understand:
- who is in your household
- the reason you’re approaching for help
- where you’ve been living
We will aim to respond within 48 hours of receiving the form.
Our opening hours are 9am to 4pm on Monday to Friday
If you are a professional making a referral, you can make a referral using the Duty to Refer.
At your appointment
It’s likely we’ll book you an appointment to meet with us.
Your appointment will last about two hours.
We’ll:
- ask you about your situation
- talk to you about what housing options you have
- help you make a personal housing plan
Your personal housing plan is an agreement between you and the council.
It’ll say:
- the steps we’ll take to resolve your housing issues
- what you should do
What to bring to your appointment
You’ll need to bring the following:
- identity documents for you and your household. This should be your UK passport or birth certificate
- your address history for the last five years
- proof of income and any savings, for example pay slips or income support documents
- medical information if you have health problems
- proof of your immigration or residence status from the Home Office if you are not a British or Irish citizen
If you do not have a passport or ID documents, we’ll check your immigration or residence status.
We may need to rebook your appointment if you do not bring your documents.
If you’re not a British or Irish citizen
Everyone is entitled to homeless assistance. But what help we can give you depends on your immigration or residence status.
